We recently performed for an organisation who needed to get their staff more connected and engaged with the company’s KPI’s. You might not think that theatre and KPI’s are natural partners – and I must say we weren’t too sure either – but there was great value in taking the KPI’s out of the appraisal meeting and into a Playback forum. The least of which were encouraging transparency and dialogue.
The Playback team drew upon the common and shared experience and heard some everyday experiences/stories about the workplace and how KPI’s were or weren’t working. They translated the experiences/stories into theatre – as usual drawing out the emotional content and creating metaphors and images – creating the power, as pictures do, to speak a thousand words. These words are especially relevant and meaningful to the group culture that share these stories aloud.
I’d like to share two pieces of feedback from the session, which we were thrilled with:
‘It opened dialogue with staff and gave the group a boost of energy around the Key Drivers of Success’
‘The Players were able to quickly summarise the situation from audience comments and draw analogies very accurately. Viewing situations differently by analogy helps you to think differently about issues’.
So once again, Playback was able to take what might initially appear as a very dry topic – and breath some life into it. Rather than an ideal driven by HR the topic of KPI’s became humanised.
Allowing the staff to express their feelings and experiences – both positive and challenging – and using theatre to create an exchange, enabled everyone to share and contemplate their relationship with KPI’s and each other. A win win for all.
So next time you’re at work, feeling deflated or engaged with a work KPI, why not turn to your colleague and ask them how they feel and encourage a story about it. You might find out a lot more than you think!